7 Seas Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use 7 Seas Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website or related services, you acknowledge that you have read, understood and agreed to these terms. If you do not agree with any part of them, you should not use the service.

7 Seas Casino is operated by FlowPlay, LLC, which maintains a responsible gaming policy and a privacy policy governing the collection, storage, and use of player information.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator providing the 7 Seas Casino service. They apply to the website, account services, games, payment facilities, promotions and any other related features made available through the service. Additional rules may apply to particular games, offers or competitions. Where additional rules are provided, they should be read together with these terms. If there is an inconsistency, the specific rules for the relevant feature may apply to that feature.

You must use the website only for lawful purposes and in accordance with these terms. You are responsible for reading the current version before using the service. 7 Seas Casino may update, amend or replace these terms from time to time. Changes may be made to reflect legal requirements, changes to the service, security needs or operational matters. Continued use of the service after an updated version is published may be treated as acceptance of the revised terms.

The service is intended for people who are legally permitted to participate in online gambling in their location. You must not access or use the service where doing so would breach applicable law. It is your responsibility to understand the rules that apply to you, including any restrictions on online gambling, account use, payments or access from your location.

Eligibility and account responsibility

You must meet the minimum legal age and all other eligibility requirements that apply to online gambling in your location.
You must provide information that is accurate, complete and current when registering or when asked to confirm account details.
You may hold and use an account only for yourself. Accounts must not be opened or controlled on behalf of another person.
You must keep your login details confidential and notify the service promptly if you suspect unauthorised access.
You must not allow another person to use your account, and you remain responsible for activity carried out through your login details unless applicable law provides otherwise.
You must not create multiple accounts, use false details or attempt to avoid account controls, verification checks or responsible gambling measures.

2. Accounts, verification and gaming

An account may be subject to identity, age, location and payment verification. You may be asked to provide documents or other information so that the service can confirm your identity, comply with legal obligations, protect accounts and prevent fraud. Verification may be requested before or after a deposit, withdrawal or other account activity. You should provide requested information within a reasonable time. If information cannot be verified, the service may restrict, suspend or close the account in accordance with applicable law.

You must not use the service for fraudulent, unlawful or abusive activity. This includes attempting to manipulate games, interfere with website security, use automated software, exploit an error, use stolen payment methods, engage in chargeback abuse or assist another person to breach these terms. Suspected irregular activity may be investigated, and access or transactions may be delayed or restricted while checks are completed.

Games are provided for entertainment and involve risk. Outcomes are determined by the relevant game systems and are not guaranteed. You should not treat gambling as a way to earn income, solve financial problems or recover losses. You are responsible for deciding whether gambling is suitable for you and for setting limits that remain affordable.

Game results and technical issues

The service aims to provide reliable access, but uninterrupted availability cannot be guaranteed. Maintenance, updates, connectivity problems, equipment faults, third-party services or other events may affect access. If a game is interrupted or a transaction appears incorrect, you should stop using the affected feature and review your account information or seek assistance through the available support channel.

Where a technical fault, obvious error or system issue affects a game, balance, result, promotion or transaction, the service may take reasonable steps to correct the issue. This may include cancelling affected activity, restoring an appropriate balance or restricting access while the matter is reviewed. You must not knowingly take advantage of an obvious error and should report suspected errors promptly.

3. Deposits, withdrawals and promotions

Deposits must be made using a payment method that you are authorised to use. The name and details connected with a payment method may need to match the verified account information. Payment providers may apply their own terms, processing requirements or charges. 7 Seas Casino does not control the policies of external banks, card providers or payment services.

You should only deposit money that you can afford to lose. Account balances must not be used as a substitute for a bank account, and the service may apply reasonable checks to protect against fraud, money laundering, payment abuse or other unlawful activity. Deposits or withdrawals may be delayed while verification, security or payment checks are completed.

Withdrawal requests may be subject to account verification, payment checks, applicable game requirements and any specific conditions displayed at the time of the request. You should ensure that your account information is accurate before requesting a withdrawal. The service may return funds using an appropriate verified payment method and may decline or amend a request where required by law, security procedures or payment provider rules.

Promotions, bonuses and offers

Promotions are subject to the specific terms shown with the relevant offer. Those terms may include eligibility requirements, time limits, contribution rules, wagering or play-through conditions, game restrictions, maximum values and withdrawal conditions. You should read the full promotional terms before accepting an offer. If you do not understand an offer, do not accept it until you have obtained clarification.

Unless the relevant promotion says otherwise, an offer may be limited to one per person, household, account, device or payment method. Promotions must not be abused by creating accounts, coordinating activity, using prohibited methods or exploiting errors. The service may remove an offer or related winnings where there has been a breach of promotional terms, fraud, manipulation or other misuse, subject to applicable law.

4. Privacy, suspension and general legal provisions

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide the service, verify identity and age, process payments, meet legal obligations, manage risk, prevent fraud, improve the website and communicate with you about your account. You should review the Privacy Policy to understand how information is collected, used, stored and disclosed.

7 Seas Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, legal compliance, responsible gambling, verification, payment protection, suspected fraud, a breach of these terms or the proper operation of the service. Action may also be taken where the service is discontinued or where continued access creates a risk to you, the operator or another person.

If an account is closed, you should not attempt to create another account or continue using the service unless expressly permitted. Any remaining balance will be handled in accordance with applicable law, account checks and the circumstances of the closure. Amounts associated with fraud, unlawful activity, chargebacks or a breach may be withheld or reviewed where permitted by law.

Liability and third-party content

To the extent permitted by law, the service is provided on an available basis and without guarantees that it will always be uninterrupted, error-free or suitable for every purpose. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law. To the extent permitted, 7 Seas Casino is not responsible for losses caused by events outside reasonable control, unauthorised access resulting from your failure to protect account details, third-party payment services or your misuse of the service.

The website may contain links, software or services provided by third parties. These third parties may have separate terms and privacy practices. 7 Seas Casino is not responsible for content, availability or conduct outside its reasonable control. You should review third-party terms before using external services.

Contact, complaints and responsible gambling

If you have a question, believe an account or transaction is incorrect, or wish to make a complaint, use the customer support channel made available through the website. Provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. Complaints will be considered according to the service’s applicable procedures and legal obligations.

Responsible gambling support is available through the relevant tools and information on the website. These may include deposit or wagering controls, account breaks, self-exclusion options and access to independent support services. If gambling is no longer enjoyable or is affecting your finances, relationships or wellbeing, stop playing and seek help. You can request information about available account controls before depositing or continuing to gamble.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any incorporated policies and specific offer rules, represent the terms applying to your use of the service, subject to rights that cannot be excluded under applicable law.